Terms & Conditions

Indigo Car & Van Hire Ltd t/a Indigo Camper Van Hire are a rental broker. Your contract partner is the chosen supplier that you are placed with once you have provided us with all relevant information.

Below are the terms and conditions of using our service, you are ultimately bound by the terms and conditions of the supplier that you will sign when collecting your vehicle.

1. Minimum age and licence requirements

The minimum age to hire a motorhome from any of our locations is 21. If you are aged between 21-24 then you may be liable for a young driver surcharge. This will be included in your rental quote. Additional drivers aged 21-24 will also be subject to a young driver surcharge.

All drivers must have held a full driving licence which allows them to drive class B or Class III for at least 2 years (24 months)

The Rental Company or the official authorities of the country may require the presentation of an international driver’s license (for non-EU citizens).

Please note that some of the Rental Companies Vehicles have a total weight of more than 3.5 tons and that to drive these Vehicles an appropriate driving license is required. Those in possession of a Class B driving license must consult the Rental Company about the engine size and the technically permissible total weight of the Vehicle rented. If, upon renting, a respective driving license cannot be presented, the Vehicle shall be regarded as not collected.

Drivers are personally liable for all legal penalties (e.g.: parking tickets) which are incurred during the period of hire.

Drivers must provide 2 separate forms of identification. i.e. utility bill (not older than 3 months), credit card and passport

All drivers wishing to drive the rental vehicle must be present at the time of collection

2. Hire charges and their calculation, rental period

The hire charges applicable are those stated in the version of the Rental Company’s price list in force at the time the contract is concluded. Any prescribed minimum rental period applicable during particular travel periods is likewise indicated in the version of the Rental Company’s price list current at the time the contract is concluded. The prices applicable are those for the season indicated in the price list within which the rental period booked falls. A one-off lump-sum service charge will be made for each rental. The amount of this is also indicated in the version of the Rental Company’s price list current at the time the contract is concluded.

The relevant hire charge includes: In general unlimited mileage (specials could have limited miles) extra miles will be charged according to the valid price list & insurance cover.

The daily rates applicable will be charged for each 24-hour period completed or commenced during the rental period. The rental period will begin when the Hirer takes possession of the Vehicle at the rental station and end when the rental station employee takes it back.

If the Vehicle is returned after the time agreed in writing, the Rental Company will charge a fee according to the actual valid pricelist (up to a maximum equal to the relevant full day price for each day late). Any costs incurred as a result of a subsequent hirer or any other person making claims against the Rental Company on the grounds that a Vehicle was supplied late must be borne by the Hirer.

If the Vehicle is returned before the expiry of the agreed rental period, the full contractually agreed hire charge must be paid unless the Vehicle can be hired out to someone else.

The Vehicle will be supplied with a full tank and must be returned in the same condition. Otherwise, the Rental Company will charge the diesel according to the valid price list. Fuel and running costs during the rental period must be borne by the Hirer.

One-way rentals are only possible by special agreement.

3. Reservations and changes to bookings

Reservations are only binding after they have been confirmed by the Rental Company, and then only for Vehicle groups, not for Vehicle types. This will apply even if a specific Vehicle type is mentioned as an example in the description of the Vehicle group. The Rental Company reserves the right to upgrade the client to an equivalent or superior Vehicle.

4.2 To confirm the booking a deposit which will be a set percentage of the rental charge must be paid. After receiving the payment, a booking confirmation will be sent to the Hirer. Only then will the reservation become binding on both parties. If the Hirer exceeds this deadline written in the offer the Rental Company will cease to be bound by the reservation.

Cancellation fees*:
– From the day of a confirmed booking until 60 days before the beginning of the rental period (Pick Up), we will charge a processing fee of GBP 100
– Between 59 and 50 days before beginning of rental 30 % of rental price but a minimum of GBP 100
– Between 49 and 15 days before beginning of rental 50 % of rental price
– Less than 15 days before beginning of rental 80 % of rental price
– At rental day / day of pick up or by no show 95 % of rental price

The cancellation must be made in writing.

Changes may be made to a reservation confirmed to the Hirer from the date of reservation until at least sixty days before the agreed commencement of the rental period, as long as the Rental Company has alternative capacity and the alternative booking corresponds in amount to the first. Rebooking is only possible in the same calendar year and at the same station, a change of station is not possible in case of rebooking.

Later changes of bookings are not possible. If the booked travel period is shortened/reduced, the above-mentioned cancellation conditions apply to the cancelled nights. Each rental amendment will be charged according to the valid price list. After conclusion of the contract the Hirer is not entitled to any changes with regard to begin of term of rental.

4. Terms of payment, security deposit

The predicted hire charge, calculated on the basis of the booking details, must be received at least 40 days before the commencement of the hire in an account of the Rental Company to be notified to the Hirer, free of any charges.

The security deposit must either be received together with the hire charge in the Rental Company’s account at the latest when the Vehicle is collected (MasterCard, Visa). Note the card holder must be a named driver. A payment of the deposit with Prepaid Credit Cards or cash is not possible. The Hirer has to pay the deposit.

In the case of short-notice bookings (less than 40 days before hire commencement) the total rental charge will be due immediately.

The Rental Company will reimburse the security deposit after the final rental account has been settled, as long as the Vehicle is returned as required. Any charges incurred in addition to the hire charge paid in advance by the Hirer will be deducted from the security deposit when the Vehicle is returned.

If the Hirer defaults on payment, interest will be charged in accordance with the statutory regulations in force.

5. Collection, return

Before driving the wheel, the Hirer is under an obligation to take part in a detailed introduction to the Vehicle by the Rental Company’s experts at the collection centre. On that occasion, there is drawn up a detailed report (Pick Up) of delivery describing the condition of the Vehicle that is to be signed by both parties. The Rental Company is entitled to refuse to hand over the Vehicle until this introduction has taken place. If handover is delayed due to the fault of the Hirer, he must bear any costs incurred as a result.

On returning the Vehicle, the Hirer is under an obligation to carry out a final examination of it together with rental station staff, with a written return report (Drop Off) to be prepared and signed by the Rental Company and the Hirer. Any damage not specified in the report of delivery that is detected upon return of the Vehicle shall be at the Hirer’s expense.

Regular vehicle handovers take place Monday to Friday in the afternoon; returns take place Monday to Friday in the morning. You can find your booked pick-up time in your booking confirmation. Pick up and Drop Off times as shown in the rental contract are binding. On Saturdays, collection and return are only possible by prior arrangement. This will incur an additional charge, to be agreed. The days of collection and return will be charged together as a single day, as long as a total of 24 hours is either not exceeded or only exceeded due to the fault of the Rental Company.

The Vehicles are delivered with a clean interior and are to be returned by the hirer in the same condition as are received. Should the interior not be in the same clean condition as received, the Hirer will be liable for the cleaning fee.

6. Prohibited use, duty of care

The Hirer is prohibited from using the Vehicle as follows: to participate in motor sport events and Vehicle tests, to transport easily inflammable, poisonous or otherwise dangerous substances, to commit Customs or other criminal offences, even if these are only punishable according to the law applicable in the place where the offence was committed, for rental to a third party or for the commercial transport of passengers or for any other use going beyond that agreed by contract, in particular driving on terrain not intended for the purpose.

The Vehicle must be treated carefully and appropriately and properly locked on all occasions. The regulations and technical rules applicable to its use must be complied with. Its running condition, in particular oil and water levels and tire pressure, must be monitored. The Hirer undertakes to check regularly to make sure that the Vehicle is in a roadworthy condition.

All Vehicles are non-smoking Vehicles. This means that you may not smoke in any part of the Vehicle. Pets may only be brought along subject to the Rental Company’s explicit approval. Cleaning expenses caused by non-compliance with regulations must be borne by the Hirer. Any costs which may be incurred by de-ventilation or for elimination of contamination with smoke, including lost profits resulting from temporary non-availability of the Vehicle for hire owing to these circumstances, shall also be borne by the Hirer.

If evidence of violation of the provisions in the aforementioned paragraphs can be provided, the Rental Company may terminate the lease without notice.

7. Journeys abroad / European Travel

Journeys abroad within Europe are permitted with prior agreement. Journeys to countries outside of Europe are subject to the prior approval of the Rental Company. Journeys to areas affected by war or crisis are prohibited. There is an additional charge for European and Irish travel to cover European/ Irish roadside assistance. (See pricelist and accessories)

8. Defects in the Vehicle

Any claims to compensation by the Hirer on the basis of defects for which the Rental Company is not responsible are hereby excluded.

Any defects in the Vehicle or its fittings/equipment which are discovered after the commencement of the hire must be reported to the Rental Company in writing by the Hirer by returning of Vehicle. Claims for damages based on subsequently notified defects shall be excluded unless the claim is based on a defect which is not patent.

9. Repairs, substitute Vehicle

Repairs which are necessary in order to maintain the Vehicle in a good working and roadworthy condition during the rental period may be ordered by the Hirer up to GBP 150 without consultation. Repairs going beyond this may only be ordered with the consent of the Rental Company. The Rental Company will bear repair costs on production of the original invoices and the parts replaced, as long as the Hirer is not liable for the damage. This does not apply to tyre damage.

If a defect for which the Rental Company is responsible makes such a repair necessary, and if the Hirer does not rectify the defect on his own initiative, the Hirer must notify the Rental Company of the defect immediately and set a reasonable deadline for its repair. Any circumstances specific to a particular country (e.g. infrastructure) which delay the repair must be taken into account here to avoid disadvantage to the Rental Company.

If the Vehicle is destroyed without any fault on the part of the Hirer or if it appears likely that its use will be prevented or withdrawn for an unreasonably long time, the Rental Company will be entitled to supply the Hirer with an equivalent substitute Vehicle within a reasonable period. If the Rental Company supplies an equivalent substitute Vehicle, any termination by the Hirer is excluded. If in such a case the Rental Company offers a Vehicle from a lower price class and this is accepted by the Hirer, the Rental Company will reimburse to the Hirer the difference between this and the price already paid in advance by the Hirer.

If the Vehicle is destroyed due to the Hirer’s fault or if it is foreseeable that its use will be prevented or made impossible for an unreasonably long period due to the Hirer’s fault, the Rental Company may refuse to make a replacement Vehicle available. In such a case, termination of the contract by the Hirer is excluded. If the Rental Company provides a replacement Vehicle, it can charge the Hirer with the transfer costs incurred.

10. Hirer’s liability, insurance

In accordance with the principles of a comprehensive motor insurance, the Rental Company will indemnify the Hirer from liability subject to an excess to be borne by the Hirer in case of damage subject to full comprehensive motor insurance per case of damage. The respective excess cannot be excluded.

The indemnity against liability will not apply if the Hirer causes a loss/damage deliberately or by gross negligence.

If the Hirer causes loss/damage culpably, he will additionally be liable in the following cases:

– if loss/damage was caused by impaired ability to drive due to drugs or alcohol
– if the Hirer or a driver to whom the Hirer has supplied the Vehicle leaves the site of an accident without justification
– if the Hirer fails to call the police to an accident, contrary to the obligation imposed by Section 8, unless this breach of obligation does not affect either the establishment of the cause of the loss/damage or of its amount
– if the Hirer breaches any other obligations imposed by Section 8, unless this breach of obligation does not affect either the establishment of the cause of the loss/damage or of its amount
– if loss/damage is due to usage prohibited by Subsection 7.1
– if loss/damage is due to a breach of an obligation imposed by Subsection 7.2
– if loss/damage is caused by an unauthorized driver to whom the Hirer has supplied the Vehicle
– if loss/damage is due to a failure to take account of the Vehicle’s dimensions (height English Road Traffic Regulations, with English Road Traffic Regulations or equivalent country signs.
– if loss/damage is due to a failure to comply with load regulations
– if damage is caused by the use of the wrong fuel (Incorrect refuelling), if water or oil is not refilled and warning indicators in the vehicle have been disregarded; the insurance does not cover the damages. This also counts for interior damages and incorrect operation of for instance awning, water and fuel tank.

To avoid increasing costs due to expenses incurred to establish the amount of the damage suffered, the Rental Company will in the event of accident damage initially supply the Hirer on request with sample invoices for the type of case concerned.

Personal property of the Hirer, which is damaged – or lost – as a result of an accident or theft is not insured.

The Hirer is liable for all fees, charges, fines and penalties imposed upon the Rental Company in connection with the use of the Vehicle, unless these are incurred due to the fault of the Rental Company. The Rental Company reserves the right to deduct the fees, charges, fines and penalties from the clients’ credit card. Additional handling charges are subject to the displayed pricing lists at the rental stations.

11. Storage and forwarding of personal data

The Hirer agrees to the Rental Company storing personal data.

The Rental Company may forward these data via the central warning ring to third parties with a justified interest if the statements made in the rental are incorrect in essential points or the rented Vehicle is not returned within 24 hours of the expiry of the rental period (also extended, if need be) or if rental claims have to be made in judicial reminder proceedings or cheques presented by Tenant are not honoured. In addition, the data can be forwarded to all the authorities responsible for prosecution of offences against public order and criminal offences in the event of Tenant actually behaves dishonestly or sufficient indications here for existing. This is done, for example, in the event of wrong information for the rental, presentation of forged personal documents or such reported as having been lost, failure to return the Vehicle, failure to notify a technical defect, road traffic offences or similar.

12. Tracking System

The Rental Company´s Vehicles can be equipped with Tracking Systems.

13. Passengers

The Rental Company authorizes the use of these Vehicles up to the stated number of passengers. Each person to use the safety restraints provided at all times whilst Vehicle is in motion.

14. Change of Vehicle

The Rental Company reserves the right, at its absolute discretion, to substitute a comparable or superior Vehicle for the Vehicle. In that event, I shall not be liable for any increased rental or other charges save for any addition running costs pertaining to the substitute Vehicle. Such substitution shall not entitle me to any refund and does not constitute a breach of this Agreement.

15. Release and indemnity of the Rental Company

Subject to its obligation to deliver the Vehicle or an appropriate substitute Vehicle, the Hirer release to the Rental Company, its employees and agents, from any liability to me (regardless of who is at fault) for any loss or damage incurred by me by reason of this Agreement, including but not limited to:

Any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for my purpose;

Any loss or damage to any property left in or on the Vehicle, in any service Vehicle or on any the Rental Company´s premises or recovered or handled by the Rental Company.

Subject to any insurance arrangements agreed with the Rental Company, I hereby indemnify and shall keep indemnified the Rental Company, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of my use and/or possession of the Vehicle