FAQ

All campers and motorhomes must be booked at least 14 days before the start of the rental. Shorter notice bookings are possible depending on availability at your chosen location.

The renter must be in possession of a valid identity card / passport and driving license. For the groups Urban, Compact, Family and Comfort, the renter’s minimum age is 21 years. For the premium group, the minimum age is 25 years. Please note, age regulations may vary depending on location.

Additional drivers can be added to the agreement for a daily fee. Each driver must meet the age and licence requirements.

For vehicles in the groups Urban, Compact, Family and Comfort, the driver must be in possession of a category B driving license for at least one year. Please note that vehicles in the Premium group have an overall weight of more than 3.5 tons. This requires possession of category C / C1 driving license for at least 3 years.

Camper vans are handed over to you in a clean and tidy condition on the inside as well as on the outside, and shall also be returned by you in a clean and tidy state. External cleaning is included in the price. If, following return of the vehicle, inside cleaning, emptying of the sewage water tank and / or emptying of the toilet cassette have to be carried out by the branch in part or in full, a cleaning fee will be charged upon return of the vehicle.

Taking along domestic animals is subject to direct approval by the renting branch. When returned to the branch, the vehicle must be in the same clean and tidy state it was in when collected IE No evidence that a pet was present. If domestic animals are taken along, higher cleaning costs may be incurred, the renter is responsible for safe and legal transport of the domestic animals, depending on the rules of the country you are driving in.

When hiring from a mainland UK office in England or Scotland, you may drive the vehicle within England, Scotland, Wales and Northern Ireland. Upon request, we can grant permission to drive into the Republic of Ireland and even mainland Europe, subject to a daily charge.

Countries not permitted are:

  • Belarus
  • Kosovo
  • Moldova
  • Morocco
  • Russia
  • Turkey
  • Ukraine
  • Any other countries or areas affected by war or crisis are prohibited

the rental deposit for each vehicle is £1000.00 and this must be paid for by a credit card in the name of the main driver/hirer.

When collecting your motor home you will need the following:

  • Identity card (ID) or passport of the hirer and all additional drivers
  • Driving license of the hirer and all additional drivers
  • Credit card (MasterCard or Visa) of the hirer with enough limit for the security deposit (the hirer needs to be the holder / owner of the credit card)

HAVE A DIFFERENT QUESTION?

Contact our team with any questions or queries and we will be more than happy to help.

Urban Luxury Camper Van